Contact Clean2do
In Knottingley and the surrounding area

By accepting this offer and agreeing to the service provided by Clean2do, the customer agrees to accept Clean2do's general terms and conditions listed below.

These terms and conditions, together with our letter of confirmation, constitute the entire agreement between the parties and no other statements or representations, whether written or oral, shall be binding on the parties. If any part of this agreement is not enforced at Clean2do's discretion or is found to be invalid or unenforceable for any reason, the remaining terms will remain in full force and effect. Your statutory rights remain unaffected. We will notify you in writing if the terms and conditions change. The current version will always be available on our website https://www.clean2do.co.uk
If you are unsure about any point of these terms, please contact us for clarification on 07575322307.
1. Services:
• Customer agrees that if they book a "First Time to Deep Clean" for which they agree to pay and at least four regular cleaning visits. After this period, the customer may resign at any time with an appropriate notice period, i.e. after paying all outstanding fees and three days before the date of the next cleaning visit.
• Clean2do cleaner can cancel at any time with the same three day notice period. The "first deep clean" price applies only to customers who plan to clean regularly: weekly, bi-weekly or every four weeks (once a month). If canceled prior to four regular cleanings, the full cleaning price will be charged retroactively and invoiced.
• Clean2do will provide sufficient staffing in their cleaning teams to clean the client's home, but Clean2do reserves the right to alter staffing based on training and/or operational requirements.
• The duration of cleaning services will depend on both the size and condition of the property, provided that all tasks in the cleaning schedule for that day are completed.
• The client will be charged for labor costs, not the number of hours the cleaning team is on the property.
• Clean2do's cleaner agree to clean the client's home from 10.00 to 18.00.
Cleaning visits cannot be scheduled for specific times. You will be notified of the time the cleaning crew will arrive. If you are home during our visit, we will call if the team is likely to be significantly delayed.
• a Clean2do cleaner will clean the client's house on an agreed day of the week. At the customer's request, Clean2do will change the agreed cleaning day, provided that it is reported at least 3 days in advance and there is a free place on the proposed new cleaning day.
• Our cleaning teams are instructed to follow the requirements listed in the service schedule for your property. If you wish to perform additional services, please contact our office at least one business day prior to cleaning to allow us to schedule additional requirements.
Changes to the schedule may result in changes in fees.
• Clean2do reserves the right to change the regular cleaning days provided that it notifies the customer of the cleaning frequency, eg at two weeks' notice for customers cleaning every two weeks, one week's notice for customers using weekly cleaning, etc.
• Clean2do will try not to get sick or show up when we say we will.
2. Additional services:
Additional services are provided for an additional fee:
• Cleaning the inside of refrigerators and freezers - freezers should be thoroughly thawed before the cleaning date.
• Indoor Ovens - We are happy to coordinate oven cleaning if required.
• Carpet Cleaning - We are happy to coordinate carpet cleaning.
3. Valuables:
Clean2do asks you to remove all extremely fragile items and items of sentimental value or
secured on the day of service.
4. Equipment and materials:
Our cleaning teams are fully trained in house cleaning, are uniformed and provide all cleaning supplies, vacuum cleaners and equipment. Due to compliance with health and safety regulations regarding COSHH cleaning agent documentation and electrical testing regulations, the use of customer cleaners and vacuum cleaners is discouraged. If you insist that your own products and/or vacuum cleaners be used, Clean2do shall not be liable for any property damage resulting from the use of their own products and/or vacuum cleaners. Our teams are not trained to know what other products are safe to use on specific surfaces.
• The client will provide our cleaners with access to hot water and electricity and will provide a parking space.
5. Health and Safety:
• Clean2do makes the health and safety of our cleaning crews a priority. So we ask you to bear this in mind when they are in your home. If necessary, please take a few minutes to clean so that the cleaner can spend all his time cleaning.
• Please inform us of any possible hazards in your home to minimize the risk of an accident, including loose shelves, countertops, pets, previously broken items, etc.
• For the safety of children, customers are asked to ensure that cleaners are not asked to clean rooms where they play.
• Clean2do cleaners require pets to be secured for the safety of our cleaning team and your pets. We also ask that you remove any animal waste before our cleaning team arrives.
• As part of Deep Clean, we always try to move and clean under furniture. However, this may not be possible due to the weight, size or location of the item.
• Our cleaning team may or may not be equipped with one step ladder and standard extension poles to deal with most eventualities. However, we do not provide specialized equipment needed for unusual room heights due to health and safety restrictions.
• The customer agrees to notify Clean2do if any person in the household is suspected of contracting an infectious disease or in the current Covid-19 situation. This notification must be made as early as possible, but at least 24 hours before the scheduled visit. Clean2do reserves the right to cancel cleaning in such circumstances.
6. Unique Satisfaction Guarantee:
• Clean2do guarantee our work. We will inspect the property to fix it if the customer is not satisfied with any aspect of the cleaning. However, our office must be informed of the problem within 24 hours of cleaning to honor our Satisfaction Guarantee. We will refund within three business days or less.
7. Fracture/accidents:
• Clean2do has full liability insurance for employees and employers. In the event of any damage/accident, any claim must be made to Clean2do within 24 hours of the cleaning visit to be considered. Clean2do replace damages by arrangement with you. Receipts for replacement items will be required for our insurance company. Cleaning crews will leave a note informing about the breakage/accident.
8. Prices, increases and quotations:
• All prices quoted by telephone, letter or e-mail will depend on the size and conditions of the property and the agreed work schedule. All prices include materials and equipment.
• Clean2do reserves the right to change the quoted offer if requirements change or due to missing or incorrect information.
• In addition to price increases beyond our control, i.a. excessive increases in fuel costs, our prices will be fixed for the first year of service. Clean2do will review it every anniversary of our service for you, and you will receive one notification for each such review.
9. Payment Policy:
• Payment will normally be taken on the day of cleaning unless previously agreed. Our team members may charge for each visit. Please leave your payment on the kitchen counter or table. This only applies to cash payments.
• If you forget to leave a payment, we will still clean, but if the payment is not sent to our bank account by the next scheduled cleaning, or if a double payment is not left for collection, our team members will not clean until the payment is settled.
• Payment is accepted to Clean2do, bank transfer to our bank account or cash.
• In the event that the service is temporarily canceled by you, for example due to holidays, but the house is occupied, the next visit will be charged for the time between cleanings. For example, if you usually use the service every two weeks and are away for two weeks, the next service will be charged for four weeks. This will allow us to keep up with the cleaning and thus provide you with a better service. In the event that the house is vacant during the holiday period, the regular charge for the next scheduled service will apply.
• Customers will be charged all costs related to the recovery of overdue fees, including bank fees, interest, administration fees including collection agency fees and/or legal and court costs.
10. Security:
• Clean2do agrees to store keys and other customer information securely and confidentially. If the key is handed over to Clean2do, please make sure your home is available to us. If your home is equipped with a security system, please inform us of the entry and exit code or set it to the off position.
11. Resignation from the service by the customer:
• To enable us to provide services to our customers, we must In order to enable us to provide services to our clients, we need to plan and allocate the cleaning crew's work two weeks in advance. As such, we require a notice of cancellation with at least three clear business days. If we receive a notice with less than two clear working days or with more than one working day, we will charge a cancellation fee of £13/hr x number of hours booked* cleaning fees for canceled cleaning.
The client agrees to pay Clean2do up to 100% of the cleaning fee for all appointments canceled or interrupted by the client on the cleaning day for any reason.
• This includes visits that are interrupted by Clean2do's in-house cleaning team after arriving at the client's home and finding that the client has not left an outstanding previous cleaning fee or is unable to access the home due to lockdown. This is to cover expenses and pay cleaning teams for lost wages. If the client has a real reason why they are unable to inform our office of the canceled cleaning, Clean2do may amend the cancellation fee. and assign cleaning crews two weeks in advance. As such, we require a notice of cancellation with at least three clear business days. If we receive a notice with less than two clear business days or with more than one business day, a cancellation fee of 50% of the cleaning fee for the canceled cleaning will be charged.
The client agrees to pay Clean2do up to 100% of the cleaning fee for all appointments canceled or interrupted by the client on the cleaning day for any reason.
• This includes visits that are interrupted by Clean2do's in-house cleaning team after arriving at the client's home and finding that the client has not left an outstanding previous cleaning fee or is unable to access the home due to lockdown. This is to cover expenses and pay cleaning teams for lost wages. If the client has a real reason why they are unable to inform our office of the canceled cleaning, Clean2do may amend the cancellation fee.
12. Public holidays and non-working days:
• If a cleaning visit falls on a bank holiday or during a public holiday, we will do our best to reschedule the service, although this cannot always be guaranteed.
• If the client is going on holiday, Clean2do will offer to cancel regular cleaning services free of charge provided the client gives at least 3 days' notice. Clean2do reserves the right to charge a cancellation fee of 50% of the cleaning fee for any cancellation less than 3 business days in advance. This is to pay for cleaning teams already assigned to that client.
13. Staff:
• The client agrees that from the date on which we provide the cleaning service and for a period of 12 months after the completion of the last cleaning service, he will not induce or induce, either directly or indirectly, to employ any person who is or has been employed by Clean2do. Any breach will result in a payment to us of £250 per incident.
• Cleaning teams are not allowed to smoke in the client's home or property.
14. Termination of service:
• Either party may terminate this agreement by giving the other party at least three days' written notice. The customer agrees to pay all outstanding fees during the notice period.
15. Disclaimer:
• Force Majeure: Clean2do's liability under this agreement will terminate if Clean2do is unable to fulfill its obligations under this agreement due to delays in transportation, fuel and/or material shortages, strike embargoes, fires, floods, quarantine restrictions, weather events e.g. snow or other random events or circumstances beyond Clean2do's control.
Clean2du reserves the right to change the service fee in the event of such occurrences or occurrences.